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Emerson Bossi | Technical Writer & Documentation Specialist

I’m a bilingual (EN / PT-BR) technical writer with a Bachelor’s degree in Computer Science and over 11 years of experience across IT, technical support, content creation, and AI training.

My background in technical support and customer support roles helps me understand end-users' workflow and their pain points. Meanwhile, my technical background and education allow me to troubleshoot complex issues and solve them.

By combining my technical and customer background with my years of content, fiction, and technical writing experience, I can craft user guides, technical references, troubleshooting documentation, and industry research for both end-users and developers alike.

Additionally, my bilingual fluency in English and Brazilian Portuguese lets me adapt and localize technical content for different audiences with varying levels of expertise.

📌 Documentation Approach​

My approach to documentation is different from the other content creation methods I use for SEO content writing or fictional writing.

I focus on awareness, clarity, structure, scope, and adequately aligning language to the target audience. The target is solving the problem for the reader rather than engaging them.

🛠️ Portfolio Projects​

My repository has samples from different documentation types following industry standards like Microsoft Style Guide and Google Developer Documentation Style.

It'll be consistently updated with more content, but these are the current highlights:

1. Technical Reference: Essential Linux Commands​

  • Goal: Create a quick-start guide for CLI navigation.

  • Highlights: Scannable structure with tables, categorization, and contextualization.

  • Target Audience: Junior Developers, SysAdmins, and Beginner Linux users.

2. Troubleshooting: Windows 11 Secure Boot Error​

  • Goal: Solve "This PC can't run Windows 11" error.

  • Highlights: Clear diagnostic logic and structure, concise troubleshooting steps, risk management, and verification.

  • Target Audience: General users and IT technicians.

3. Industry Research: AI-Driven Cybersecurity​

  • Goal: Analyze Microsoft’s cybersecurity ecosystem and career roadmap.

  • Highlights: Table of contents, career matrix table, hyperlinking.

  • Target Audience: IT Professionals and Stakeholders.

4. Standard Operating Procedure (SOP): Browser Configuration​

  • Goal: Create a step-by-step guide to changing system defaults on Windows 11.

  • Highlights: Visual documentation and guidance, descriptive alt-texts, disclaimer placements, and end-user focus.

  • Target Audience: End-users.

📫 Connect with me​